Rugs, Oak Park Furniture - Full Time

Macy's•Overland Park, KS

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department by building customer relationships, providing personalized service, and using product knowledge to help customers find furniture solutions that suit their needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, compare products, and place orders. You stay current on product training through digital tools and vendor resources, answer customer questions, and maintain contact during the delivery process to help resolve issues and ensure satisfaction. You also help keep the sales floor clean, organized, and shoppable, and collaborate with colleagues to serve customers and the community. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales, client, and protection-plan goals.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Build customer relationships and provide personalized service and product guidance in the Furniture department.
Help customers visualize purchases, compare products, and place orders using technology.
Achieve sales goals and work toward client and protection-plan goals.
Promote protection plans and manage return rates.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Support inventory, fulfillment, merchandise moves, and other department activities.
Maintain a clean, organized, and shoppable sales floor, including recovering the floor and updating signs and pricing.
Stay informed about new arrivals, top-selling items, trends, promotions, and product training.
Maintain contact with customers before and after delivery and help resolve delivery issues.
Collaborate with colleagues and provide a warm, friendly customer experience.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice