Retail Sales Associate - Furniture/Mattresses/Rugs, Reno Meadowood - Full Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture area and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and demonstrating product knowledge to educate customers and meet their needs. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules depend on business needs and colleague availability. The role involves helping customers select furniture and related products, completing orders with technology, supporting customers who shop and compare on devices, maintaining contact before and after delivery, and resolving service issues. You will follow asset protection and inventory control procedures and help foster an accepting, respectful environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- 1–2 years of related experience required.
- Ability to perform the stated physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
- Maintain contact with customers through the pre- and post-delivery process to support a positive shopping and delivery experience.
- Follow Asset Protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
