Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Route 22 Furniture - Full Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By keeping current with product training, digital tools, and vendor resources, you provide guidance and address customer questions and concerns. You also maintain contact with customers during the delivery process and help resolve issues to support their satisfaction. Daily work includes preparing the sales floor, reviewing goals and product information, engaging and following up with customers, maintaining merchandise presentation and signs, supporting merchandise moves, sharing loyalty benefits, and collaborating with colleagues. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
Responsibilities
- Provide personalized customer service and product guidance in the Furniture department.
- Build customer relationships and follow up to support satisfaction and repeat visits.
- Achieve sales goals, including client and protection plan goals.
- Promote protection plans and the loyalty program, and encourage customers to open credit accounts.
- Manage return rates and support inventory and fulfillment activities.
- Use technology to help customers visualize purchases, place orders, compare products, and complete transactions.
- Keep current on products, trends, promotions, and training resources.
- Maintain contact with customers before and after delivery and help resolve delivery issues.
- Keep the sales floor clean, organized, and shoppable by recovering merchandise, updating signs and pricing, and assisting with merchandise moves.
- Collaborate with colleagues to serve customers and support individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
