Rugs, Olympia Furniture - Part Time

Macy's•Olympia, WA

11h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans and loyalty benefits, managing return rates, supporting inventory and fulfillment, and using technology to help customers visualize purchases, compare products, and place orders. You stay current on product training and vendor resources, answer customer questions, and maintain contact before and after delivery to help resolve issues and ensure customer satisfaction. You help keep the sales floor clean, organized, and ready for customers; review goals, new arrivals, trends, and promotions; and maintain merchandise presentation, signs, pricing, and floor recovery. You collaborate with colleagues to serve customers and the community, improve results, and contribute to a positive delivery experience. This part-time position typically schedules 12–24 hours per week, depending on business needs and colleague availability. All schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adapt to changing priorities, and work independently as well as with a team.
Comfort using electronic devices.
Ability to perform the position's physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Provide personalized customer service and build lasting customer relationships.
Demonstrate product knowledge and help customers find furniture solutions suited to their needs.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, credit accounts, and loyalty program benefits.
Manage return rates and support inventory and fulfillment activities.
Use technology to help customers visualize purchases, compare products, and place orders.
Stay current on product training, new arrivals, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers throughout the pre- and post-delivery process and resolve issues to support satisfaction.
Keep the sales floor clean, organized, and shoppable by recovering the floor, updating signs and pricing, and supporting merchandise moves.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.