Rugs, Queens Center - Part Time

Macy's•New York, NY

2d•$17 - $18

About The Position

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in the Big Ticket areas by creating welcoming and comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You will use superior product knowledge to educate customers and meet their needs.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate and share information with diverse groups of customers and peers.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities.
1–2 years of related or retail experience required.
Ability to perform the listed physical demands, including standing for at least two consecutive hours, lifting at least 30 pounds, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice