Rugs, Queens Center - Part Time

Macy's•Elmhurst, NY

2d•Onsite

About The Position

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in Macy’s Big Ticket areas and create welcoming, comfortable shopping experiences. You will work toward sales goals, sell protection plans, manage return rates, promote the loyalty program, and use product knowledge to educate customers and meet their needs. The role includes helping customers select furniture and related products, processing orders with technology, and supporting customers who use devices to shop and compare. You will also help ensure positive delivery experiences, follow asset protection and inventory control procedures, and build respectful relationships with customers and colleagues. The position requires flexible availability, including days, evenings, weekends, and holidays. It requires 1–2 years of related or retail experience. Physical duties include frequent movement and standing, lifting at least 30 pounds, reaching, stooping, kneeling, crouching, climbing ladders, and using computers and other technology.

Requirements

1–2 years of related or retail experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to perform the stated physical duties, including lifting at least 30 pounds, standing for at least two consecutive hours, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Provide personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products, including supporting customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service and resolve problems with customer-focused solutions, such as converting returns into exchanges and addressing delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice