Rugs, Florence - Part Time

Macy's•Florence, KY

8h•$15 - $21

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage loyalty-program engagement, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, address customer questions and concerns, and maintain contact during the delivery process to resolve issues and ensure satisfaction. The role also involves preparing and maintaining the sales floor, reviewing sales goals and product information, engaging customers, following up to support customer satisfaction, updating signs and pricing, and collaborating with colleagues. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Weekend shifts are required; availability for days, evenings, weekends, and holidays is expected. The position requires 1–2 years of related experience and frequent use of computers and other technology.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and client and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create exceptional shopping experiences in the Furniture department through personalized service and product knowledge.
Build customer relationships and help customers find furniture solutions that meet their needs.
Achieve sales goals and meet client and protection-plan goals.
Promote protection plans, manage return rates, encourage loyalty-program engagement, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise moves, and sales-floor recovery.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions using digital tools and vendor resources.
Address customer questions and concerns and maintain contact through the pre- and post-delivery process to support a positive delivery experience.
Keep the sales floor clean, organized, and shoppable; update signs and pricing as needed.
Collaborate with colleagues and contribute to individual and store results.
Use register and handheld equipment to process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice