Rugs, Olympia Furniture - Part Time

Macy's•Olympia, WA

22h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training and vendor resources, answer customer questions, and maintain contact through the delivery process to help resolve issues and ensure satisfaction. Daily work includes preparing and maintaining the sales floor, reviewing goals and product updates, engaging customers, following up with clients, recovering merchandise, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits, ensure customers have what they need, and provide a sincere thank-you. You collaborate with colleagues and continually work to improve individual and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required; availability for days, evenings, weekends, and holidays is expected.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales challenges, including client and protection plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional customer shopping experiences and build lasting relationships through personalized service and product knowledge.
Help customers find furniture solutions that meet their lifestyles and needs.
Achieve sales goals and promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, trends, promotions, and vendor resources.
Maintain contact with customers before and after the sale throughout delivery, addressing issues and supporting satisfaction.
Prepare and maintain a clean, organized, shoppable sales floor; recover merchandise, update signs and pricing, and support merchandise moves.
Follow up with clients and share loyalty program benefits.
Collaborate with colleagues and work to improve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice