Rugs, Florence - Part Time

Macy's•Florence, KY

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department by building customer relationships, offering personalized service, sharing product knowledge, and helping customers find furniture solutions that suit their needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on products through digital training tools and vendor resources, answer customer questions, and remain in contact during the pre- and post-delivery process to support a positive delivery experience and resolve issues. The role also includes maintaining an organized, shoppable sales floor; staying informed about goals, merchandise, trends, and promotions; updating signs and pricing; and collaborating with colleagues to serve customers and achieve individual and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Build customer relationships and provide personalized service and product guidance in the Furniture department.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans and the company loyalty program, and encourage customers to open credit accounts.
Manage return rates and support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, compare products, and complete transactions.
Stay current on product information, training, trends, new arrivals, top-selling items, and promotions.
Follow up with customers during the pre- and post-delivery process and resolve issues to support satisfaction.
Keep the sales floor clean, organized, recovered, and ready for customers; update signs and pricing and assist with merchandise moves.
Collaborate with teammates and contribute to individual and store results.
Provide customers with a warm welcome and sincere thanks.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.