Rugs, Tacoma - Full Time

Macy's•Tacoma, WA

About The Position

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Big Ticket areas by creating welcoming and comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You use strong product knowledge to educate customers and meet their needs. The role includes helping customers choose furniture and related products, completing orders with technology, supporting customers through delivery, and following asset protection and inventory control procedures.

Requirements

1–2 years of related or retail experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate and share information with diverse groups of customers and peers.
Ability to adapt quickly to changing customer expectations, needs, and priorities.
Ability to work independently and be resourceful.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Provide personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products, including assisting customers who use devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by resolving problems with customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolutions.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.