Relationship Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field and 12 or more years of applicable work experience, including 5 or more years in IT business partnership, product ownership, digital transformation, or portfolio management; or an advanced degree in one of those fields and 10 or more years of applicable work experience, including 5 or more years in one of those roles.
• Strong understanding of digital workplace technologies, enterprise platforms, data analytics, and IT service delivery models, including Agile, Waterfall, and hybrid approaches.
• Proven ability to manage large or complex portfolios with multiple stakeholder groups.
• Exceptional communication, facilitation, and relationship-building skills.
• Ability to influence and drive outcomes in a matrixed environment.
• Must be a U.S. Citizen or U.S. Person and authorized to work in the U.S. without current or future company immigration sponsorship.

Nice To Haves

• Experience in aerospace, engineering organizations, manufacturing, or large enterprise operations.
• BRM certification such as BRMP or CBRM, or ITIL Foundation.
• Understanding of value management, capability modeling, and service management practices.
• Experience with Planview Planning and Work Portfolio management.

Responsibilities

• Serve as a strategic partner to Commercial Engines leadership and align digital strategies and solutions with business objectives.
• Understand Commercial Engines processes, pain points, and opportunities across engineering, fleet management, MRO, supply chain, and customer programs.
• Identify digital capabilities that support business priorities, including margin expansion, material allocation optimization, cost reduction, turnaround-time optimization, and digital product enablement.
• Facilitate long-range planning and co-develop technology roadmaps.
• Manage Digital Technology intake and prioritization for the Commercial Engines portfolio.
• Oversee a portfolio spanning workplace technology, engineering tools, cloud applications, analytics platforms, and operational systems.
• Partner with PMO, engineering, architecture, cybersecurity, workplace services, and application teams to scope, execute, and deliver initiatives.
• Provide visibility into portfolio status, risks, dependencies, and value outcomes through governance and communication.
• Ensure Digital Technology services supporting Commercial Engines meet quality and performance expectations.
• Monitor service levels and work with operational teams to resolve chronic issues and recurring pain points.
• Promote adoption of digital workplace capabilities and identify opportunities to standardize tools.
• Track and communicate technology investment value, including ROI, process improvement, and business impact.
• Build collaborative partnerships with executives, program managers, engineers, customer support teams, operations, and Digital Technology groups.
• Translate business needs into technology requirements and explain technology impacts in business terms.
• Lead cross-functional problem-solving sessions to align stakeholders and resolve competing priorities.
• Maintain transparent communication between Commercial Engines and Digital Technology stakeholders.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Potential annual short-term and/or long-term incentive compensation