Relationship Manager, Private Risk

The Baldwin Group

About The Position

The Relationship Manager (RM) is the primary point of contact for high-net-worth (HNW) and ultra-high-net-worth (UHNW) private risk management clients. The role delivers personalized client service, provides technical expertise in personal lines insurance, and proactively manages complex risks across a sophisticated book of business. It combines client advocacy, carrier relationship management, and strategic risk consulting to support retention, client satisfaction, and growth within the Private Risk Management practice.

Requirements

Active Property & Casualty insurance license in the state or states where business is conducted, or ability to obtain all required licenses within 90 days of hire.
At least 3 years of personal lines insurance experience.
Demonstrated knowledge of HNW carrier contracts, underwriting guidelines, and claims processes.
Ability to manage complex client relationships with professionalism, responsiveness, and discretion.
Strong written and verbal communication skills, including comfort presenting to sophisticated clients and internal stakeholders.
Proficiency in Microsoft Office Suite and agency management systems.

Nice To Haves

Experience with Epic agency management system.
Bachelor's degree in Business, Risk Management, Finance, or a related field.
Professional designation such as CPRIA, CPCU, CAPI, CPRM, CIC, or equivalent.
Experience working with UHNW clients, family offices, or in a dedicated private client or Private Risk Management practice.
Familiarity with specialty lines including fine art, jewelry, watercraft, aviation, and excess or umbrella liability.

Responsibilities

Own relationships for an assigned book of HNW and UHNW clients, providing proactive, white-glove service by phone, email, and in person.
Anticipate client needs and proactively communicate coverage recommendations, risk alerts, and market changes.
Conduct interactive annual client reviews and present renewal proposals and agendas tailored to clients' exposures and lifestyles.
Build trusted advisor relationships that support long-term retention and organic growth through referrals.
Review client exposures, underwriting memos, loss experience, and current coverage to identify gaps and recommend solutions.
Advise clients on complex risks involving high-value homes, fine art and collectibles, watercraft, aircraft, excess liability or umbrella coverage, and specialty lines.
Review inspection reports for coverage accuracy and loss-prevention issues, and guide clients in resolving outstanding items.
Monitor industry offerings, carrier appetite, and HNW market trends; make proactive recommendations to clients and leadership.
Introduce the broader Baldwin platform when appropriate, including employee benefits, commercial lines, and asset protection services.
Remarket existing insurance programs as needed to ensure competitive placement and alignment with client needs.
Develop carrier relationships and collaborate with carrier representatives to advocate for favorable outcomes on complex risks, renewals, and claims.
Maintain knowledge of insurer contracts, underwriting guidelines, proprietary systems, and carrier appetite to support placement decisions.
Document policy activity—including new business, renewals, endorsements, and cancellations—accurately in agency management systems.
Follow established workflows, service standards, and compliance requirements, maintaining accurate, timely, and complete client and carrier interactions.
Identify process and workflow improvements and share recommendations with leadership.
Manage a high-volume workload with strong organization and attention to detail.