Relationship Manager

Foxen•Columbus, OH

About The Position

As a Relationship Manager, you will drive customer growth and retention by building strategic partnerships with an assigned portfolio of customers. You will understand each customer’s goals, help them realize value from Foxen’s solutions, and identify opportunities to expand adoption across its product suite. The role involves anticipating client needs, providing tailored recommendations, serving as a trusted contact for escalated inquiries, and liaising between customers and Foxen’s internal teams to strengthen relationships, reduce churn, and support sustainable account growth.

Requirements

Bachelor’s degree or equivalent experience.
Demonstrated problem-solving skills for negotiation and collaboration.
Proven ability to increase revenue through cross-selling.
Positive attitude and willingness to quickly learn and adapt to new systems.
Proven success delivering on customer SLAs, building high-performing teams, and creating client relationships.

Nice To Haves

5–7 years of Account Management or sales experience is preferred.

Responsibilities

Serve as the primary point of contact for assigned customers, maintaining regular communication and building trust-based relationships.
Understand Foxen’s offerings and communicate the value of additional products or services.
Use consultative sales techniques to position solutions that meet client needs.
Identify and execute account-growth opportunities through new product adoption, contract expansion, or deeper integration of existing services.
Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
Conduct Strategic Business Reviews with key stakeholders.
Resolve customer inquiries and work cross-functionally to prevent future concerns.
Manage customer input and feedback for escalations, providing detailed direction and timelines.
Visit customers and attend trade shows or other industry events as needed to support networking and relationship-building.