Relationship Manager

Capital One • McLean, VA

6d • Onsite

About The Position

A Relationship Manager Associate at Capital One facilitates strong partnerships with dealerships and sales managers while providing high-level customer service to the internal Auto Finance business. The role supports outside sales managers and manages relationships with approximately 60–80 dealerships. It serves as a first point of contact for Capital One Auto issues involving underwriting and funding, makes outbound calls to capture dealer business, and takes inbound dealer calls to analyze territory potential and develop plans to meet targets. The Relationship Manager monitors results and adjusts plans as the month progresses. The role calls for a collaborative, empathetic team member who listens to stakeholder needs, uses emotional intelligence to build trust, and makes business decisions grounded in customer impact.

The position is based in an office five days a week during the first 90 days of training. The schedule may include approximately three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off; it may also include up to two Sundays per month, with a Tuesday, Wednesday, or Thursday off. The full-time annual salary range in McLean, Virginia, is $81,700–$93,300, and the role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in financial services or at least 1 year of business-to-business sales experience.

Nice To Haves

• Bachelor’s degree in Business.
• 2+ years of experience in auto finance.
• 2+ years of experience in customer relations.
• 5+ years of experience in customer service.

Responsibilities

• Cultivate positive relationships with dealerships.
• Use communication skills to create strategic deals and goals with dealerships over the phone.
• Review underwriting deal structures for COAF.
• Guide deals through the in-house funding process.
• Analyze territory production goals.
• Partner with peers and teammates to achieve operational alignment and shared objectives.
• Make outbound calls to dealers to capture business for Capital One Auto.
• Take inbound dealer calls, assess territory potential, and develop a game plan to reach target goals.
• Monitor progress and adjust plans during the month to achieve desired goals.
• Serve as a first point of contact for Capital One Auto issues involving underwriting and funding.
• Support outside sales managers.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED