Relationship Manager
About The Position
The Relationship Manager Associate at Capital One supports the Auto Finance business by facilitating partnerships with dealers and sales managers and providing high-level customer service to internal stakeholders. The role supports outside sales managers and manages relationships with approximately 60–80 dealerships. The Relationship Manager is the first point of contact for Capital One Auto issues involving underwriting and funding. The role makes outbound calls to capture dealer business and takes inbound calls to analyze dealer territories, develop plans to meet targets, and adjust those plans throughout the month. The position calls for a collaborative, empathetic team member who listens to stakeholder needs and uses emotional intelligence to build trust and make customer-impact-oriented business decisions. The schedule may include approximately three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off, and potentially up to two Sundays per month with one of those weekdays off. Training requires working in the office five days per week for the first 90 days.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
- Available approximately three Saturdays per month as needed, with Tuesday, Wednesday, or Thursday off.
- Potential availability to work up to two Sundays per month, with Tuesday, Wednesday, or Thursday off.
- Work in the office five days per week during the first 90-day training period.
Nice To Haves
- Bachelor’s degree in Business.
- 2+ years of experience in Auto Finance.
- 2+ years of experience in Customer Relations.
- 5+ years of experience in Customer Service.
Responsibilities
- Cultivate positive relationships with dealerships.
- Communicate with dealerships by phone to create strategic deals and goals.
- Review deal structure in underwriting for COAF.
- Guide deals through in-house funding.
- Analyze territory production goals and develop plans to achieve targets.
- Monitor and adjust plans as the month progresses to achieve desired goals.
- Serve as the first point of contact for Capital One Auto issues involving underwriting and funding.
- Make outbound calls to dealers to capture business for Capital One Auto and handle inbound dealer calls.
- Partner with peers and teammates to achieve operational alignment and shared objectives.
- Support outside sales managers.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
