Relationship Manager - Employee Benefits (Life & Health License Required)

ADP•Florham Park, NJ

4d•Hybrid

About The Position

ADP is hiring a Relationship Manager to manage and service an assigned book of Group Health Insurance clients. The role serves as the clients’ primary point of contact and subject matter expert on Employee Benefits, providing proactive, consultative education and support to drive client satisfaction, loyalty, and retention. The position is hybrid, with three days per week in the office and two days working from home. The Relationship Manager maintains a comprehensive understanding of each client’s group health portfolio and related ADP services, coordinates with internal business partners, and provides personalized strategic support. The role also manages benefits administration and renewals, supports Open Enrollment, prepares quote proposals and benefit guides, and helps clients design and implement benefits programs. It includes resolving service issues, maintaining records and compliance documentation, and proactively addressing client needs to support retention.

Requirements

At least 2–3 years of related insurance experience.
Life & Health Insurance Producer License.

Nice To Haves

Previous insurance industry experience in a brokerage or agency environment.
Experience with benefits administration platforms such as Ease, Employee Navigator, or Flock.
Experience with the Zywave insurance quoting platform.
Relationship or account management experience.
Demonstrated proficiency managing client relationships involving multiple products.
Extensive experience building relationships and understanding client needs.
Prior experience managing service recovery.
Expert knowledge of ADP’s infrastructure and traditional and new products and services in business processing and outsourcing.

Responsibilities

Serve as the client’s primary contact, liaison, and internal advocate.
Maintain a comprehensive understanding of clients’ group health portfolios and other ADP services, and coordinate communications with business partners.
Collaborate with ADP partners, including Product Management, Implementation, Payroll, and Sales.
Build trust and rapport while understanding the insurance needs of an assigned book of business.
Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers.
Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides.
Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, disability, and other ancillary coverages.
Handle benefits renewals, including negotiating with carriers to secure rates and terms for clients.
Conduct virtual client meetings to review benefit plans and recommend improvements or changes.
Support resolution of benefit service issues involving enrollments, carrier billing, coverage, and claims.
Maintain accurate and current records of client interactions, benefit plans, and compliance documentation.
Maximize client retention by working with clients, carriers, and ADP partners to resolve issues that could affect client relationships.
Proactively solicit feedback about current benefit offerings and future needs, and take appropriate action, such as quoting, upselling, or remarketing.
Ensure appropriate use and consistent execution of tools, communications, processes, client-retention activities, and metrics.