Sr. Insurance Consultant / Health & Benefits license required
About The Position
ADP is hiring a Sr. Insurance Consultant to provide front-line support to clients and help resolve challenges involving insurance coverage, rates, ADP products, and benefits administration. The role includes answering questions, investigating and resolving complex issues, training users on ADP technology, and recommending coverage and agency-managed benefits administration tools. The position is hybrid, with three days a week in the office and two days working from home. The consultant works with clients and insurance carriers to endorse coverage based on clients’ business needs or changes, and provides guidance using knowledge of ADP and insurance products. The role also requires maintaining knowledge of the insurance industry and ADP products, including payroll, while delivering clear and professional written and verbal communication and world-class client service.
Requirements
- At least two years of experience in the insurance industry.
- Appropriate Health & Benefits producers license.
- Clear and professional written and verbal communication skills.
- Ability to build rapport and trust with clients and provide client-focused service.
Nice To Haves
- A college degree is welcome but not required.
- Military experience may be considered as an alternative experience.
Responsibilities
- Provide client support through phone and digital channels, answering questions and concerns about business coverage, rates, and related needs.
- Work with clients and carriers to endorse coverage based on business needs or changes.
- Address questions about ADP’s Health & Benefit product, its value proposition, and Benefits Administration.
- Investigate, research, analyze, and resolve complex client issues.
- Advise clients using knowledge of ADP and insurance products.
- Continually update knowledge of the insurance industry and ADP products, including payroll.
- Identify and recommend additional lines of coverage and agency-managed benefits administration tools.
- Communicate effectively in writing and verbally to support client satisfaction and service quality.
- Train clients’ users on ADP technology.
Benefits
- Best-in-class benefits start on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Business Resource Groups and networks for connection and support.
- Company-paid time off for volunteering.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
