Insurance Consultant / Health & Benefits
About The Position
ADP is hiring an Insurance Consultant to provide front-line support to clients and help resolve challenges, answer questions, and train users on ADP technology. The role focuses on client satisfaction, clear communication, and delivering professional service. It is hybrid, with three days per week in the office and two days working from home. On a typical day, the Insurance Consultant supports clients by phone and digital channels with questions about business coverage, rates, ADP's Health & Benefit product, and Benefits Administration. The consultant works with clients and carriers to endorse coverage based on business needs or changes, investigates and resolves complex issues, and advises clients using knowledge of ADP and insurance products. The role also includes continually learning about the insurance industry and ADP products, including payroll, and recommending additional coverage lines and agency-managed benefits administration tools. ADP offers training, development, mentorship, career progression opportunities, Business Resource Groups, benefits starting on Day 1, well-being support, and company-paid time off for volunteering.
Requirements
- At least two years of experience in the insurance industry.
- Must be willing to obtain a Health & Benefits producers license within 30 days of employment; ADP will assist with obtaining it.
- Clear written and verbal communication skills, with the ability to build rapport and trust with clients.
- A college degree is not required; relevant experience or military experience is acceptable.
Responsibilities
- Provide customer support by phone and digital channels, answering questions and concerns related to business coverage, rates, and ADP's Health & Benefit product.
- Work with clients and carriers to endorse coverage based on business needs or changes.
- Maintain working knowledge of Benefits Administration.
- Investigate, research, analyze, and resolve complex client issues, advising clients based on ADP and insurance product knowledge.
- Continually upgrade knowledge of the insurance industry and ADP products, including payroll.
- Identify and recommend additional lines of coverage and agency-managed benefits administration tools.
- Develop and maintain effective written and verbal communication to support client satisfaction and world-class service.
- Train clients' users on ADP technology.
Benefits
- Best-in-class benefits start on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Career advancement opportunities.
- Company-paid time off for volunteering.
- Business Resource Groups and an inclusive workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
