Insurance Consultant / Health & Benefits
About The Position
ADP is hiring an Insurance Consultant to provide front-line support to clients, resolve issues, answer questions, and help clients use ADP technology. The position is hybrid, with three days a week in the office and two days working from home. The role focuses on delivering professional, clear, and client-oriented service in a fast-paced environment. On a typical day, the Insurance Consultant supports clients by phone and digital channels with questions about business coverage, rates, ADP’s Health & Benefits product, and Benefits Administration. The consultant works with clients and insurance carriers to endorse coverage based on business needs or changes; researches and resolves complex client issues; maintains knowledge of the insurance industry and ADP products, including payroll; and recommends additional coverage and agency-managed benefits administration tools. The role requires effective written and verbal communication and a commitment to client satisfaction.
Requirements
- At least two years of experience in the insurance industry, or military experience.
- Willingness to obtain a Health & Benefits producers license within 30 days of employment; ADP will assist with this.
- Clear written and verbal communication skills and the ability to build rapport and trust with clients.
Nice To Haves
- A college degree is welcome but not required.
Responsibilities
- Provide client support by phone and digital channels, answering questions and concerns about business coverage, rates, ADP’s Health & Benefits product, and Benefits Administration.
- Work with clients and carriers to endorse coverage based on business needs or changes.
- Investigate, research, analyze, and resolve complex client issues, advising clients using knowledge of ADP and insurance products.
- Continually update knowledge of the insurance industry and ADP products, including payroll.
- Identify and recommend additional lines of coverage and agency-managed benefits administration tools.
- Communicate effectively in writing and verbally to support client satisfaction and world-class service.
Benefits
- Best-in-class benefits beginning on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Business Resource Groups and opportunities to connect with networks and allies.
- Company-paid time off for volunteering.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
