Relationship Manager - Employee Benefits (Life & Health License Required)

ADP•Louisville, KY

About The Position

ADP is hiring a Relationship Manager for Employee Benefits. The role serves as the primary point of contact for a book of group health insurance clients, managing the full client relationship and providing employee benefits expertise, proactive consultative education, and support. The goal is to deliver strong client satisfaction, loyalty, and retention. The position calls for professional, clear communication by phone and in writing, the ability to build rapport and trust, and comfort working at a fast pace. The Relationship Manager coordinates with clients, insurance carriers, and ADP partners to support group health portfolios and related services. The role includes benefits administration and renewals, open enrollment support, preparing quote proposals and benefit guides, helping clients design and implement benefits programs, resolving service issues, and maintaining accurate client and compliance records. Regular client contact, feedback gathering, and follow-up help identify client needs and support retention.

Requirements

At least 2–3 years of related insurance experience.
Life and Health Insurance Producer License.
Clear, professional communication skills over the phone and in writing.
Ability to build rapport and trust with clients and manage client relationships.

Nice To Haves

A college degree.
Previous insurance industry experience in a brokerage or agency environment.
Experience with benefits administration platforms such as Ease, Employee Navigator, or Flock.
Experience with insurance quoting platforms such as Zywave.
Relationship or account management experience.
Demonstrated proficiency managing client relationships involving multiple products.
Extensive experience building relationships and understanding client needs.
Prior experience managing service recovery.
Expert knowledge of ADP's infrastructure and traditional and new products and services in business processing and outsourcing.

Responsibilities

Serve as the client's primary contact and internal advocate, acting as a liaison between clients and ADP.
Maintain a comprehensive understanding of clients' group health portfolios and other ADP services, and coordinate communication with internal business partners.
Collaborate with ADP partners, including Product Management, Implementation, Payroll, and Sales.
Build trust, rapport, and an understanding of clients' insurance needs across an assigned book of business.
Provide proactive, personalized, strategic support and coordinate with insurance carriers to deliver a seamless client experience.
Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides.
Assist clients with the design and implementation of employee benefits programs, including group health, dental, vision, life, disability, and ancillary coverages.
Handle benefits renewals, including negotiating with carriers for rates and terms.
Conduct virtual meetings to review benefits plans and recommend improvements or changes.
Resolve benefits service issues involving enrollments, carrier billing, coverage, and claims.
Maintain accurate and up-to-date records of client interactions, benefits plans, and compliance documentation.
Support client retention by resolving issues with clients, carriers, and ADP partners that could affect relationships.
Conduct regular client touchpoints, solicit feedback on current benefits and future needs, and take appropriate actions such as quoting, upselling, or remarketing.
Ensure consistent use and execution of tools, communications, processes, client retention activities, and metrics.