Sr. Insurance Consultant / Health & Benefits license required

ADP•El Paso, TX

7d•Hybrid

About The Position

ADP is hiring a Sr. Insurance Consultant to provide client support and resolve insurance-related challenges. This hybrid position works in the office three days a week and from home two days a week. The consultant serves as a front-line contact for client questions, issue resolution, and guidance, helping clients use ADP technology and supporting their satisfaction with ADP services. The role provides support by phone and digital channels, including questions about business coverage and rates and coordinating with clients and carriers to endorse coverage as business needs or circumstances change. It also includes addressing questions about ADP’s Health & Benefit product and its value proposition, maintaining working knowledge of Benefits Administration, researching and resolving complex client issues, keeping current on insurance and ADP products including payroll, and recommending additional coverage lines and agency-managed benefits administration tools. ADP describes its culture as inclusive and collaborative and offers training, development, and mentorship opportunities.

Requirements

At least two years of experience in the insurance industry.
Appropriate Health & Benefits producers license.
Clear written and verbal communication and ability to build rapport and trust with clients.
A college degree is not required.

Nice To Haves

College degree.
Military experience is identified as an acceptable experience path.

Responsibilities

Provide customer support by phone and digital channels.
Answer client questions and concerns related to business coverage and rates.
Work with clients and carriers to endorse coverage based on business needs or changes.
Address questions about ADP’s Health & Benefit product and its value proposition, while maintaining working knowledge of Benefits Administration.
Investigate, research, analyze, and resolve complex client issues.
Advise clients using knowledge of ADP and insurance products.
Continually upgrade knowledge of the insurance industry and ADP products, including payroll.
Identify and recommend additional lines of coverage and agency-managed benefits administration tools.
Develop and maintain effective written and verbal communication to support client satisfaction and world-class service.