Program Manager Jobs

About The Position

Requirements

• In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
• Intermediate SQL Proficiency and technical skills
• A Bachelor’s degree
• Program management experience establishing and driving operational projects at scale
• Ability to create effective relationships, influence, and collaborate at all organizational levels
• Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
• Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
• Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety

Nice To Haves

• Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports
• Previous experience with incident management in other global trust and safety teams
• Data analysis skills

Responsibilities

• Drive product and process improvements
• Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
• Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
• Manage the tooling roadmap for the team, develop and prioritize tool requests
• Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
• Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
• Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
• Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
• Manage and drive the proactive detection roadmap: Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
• Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
• Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
• Act as the liaison between our team and Product and Engineering
• Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations
• Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs

Benefits

• equity
• benefits