Program Manager - IT

Universal Orlando•Orlando, FL

About The Position

The Program Manager plans and executes multiple technology initiatives for UDX Operations and Technology. The role combines hands-on program and project management with supervision, cross-functional leadership, and strategic direction. It develops and manages program plans for application and infrastructure needs aligned with multiple business groups, which may include Cyber Security Platforms, Creative Media, Studio, Core Operations, Marketing & Sales, Revenue Operations, Merchandising, Food & Beverage, Finance, and Human Resources. The Program Manager works with teams to align on proposed solutions and serves as the point of contact for programs, initiatives, and established budgets. Responsibilities include creating project and resource plans, identifying and mitigating risks, and managing timelines. The role also includes international project work, including Universal Studios Japan and New Ventures global projects across Digital & O&T Platforms. The position requires effective, positive collaboration across many departments and locations in a complex, dynamic environment. The Program Manager balances a broad set of priorities and helps ensure HR systems and related integrations support the business. Schedule flexibility is needed to meet time zone needs. Consistent attendance is a job requirement.

Requirements

Bachelor’s degree or higher.
At least 5 years of experience as a Senior Project Manager or Program Manager.
At least 2 years of experience supporting or managing multiple Project Managers or Scrum Masters simultaneously.
Proven oral, written, and business presentation skills.
Demonstrated success building team relationships and partnerships across organizational lines.
Self-motivated and accountable, with a high level of commitment to responsibility.
Excellent interpersonal, verbal, and written communication skills, with the ability to work across multiple groups.
Ability to work effectively and positively in a highly complex and dynamic environment, balance a broad set of priorities, and support business needs related to HR systems and integrations.
Schedule flexibility to meet time zone needs.
Consistent attendance.

Nice To Haves

Information Technology or technical degree.
PMP and CSM certifications, or equivalent combination of education and experience.

Responsibilities

Develop and manage project plans, high-level milestones, GANTT charts, resource plans, and supporting budgets.
Oversee processes, PI Planning, and program execution, including ownership of timelines and budgets.
Facilitate plan changes and assess their impacts, including budget impacts.
Provide input to prevent program bottlenecks.
Escalate impediments and manage risks by providing mitigation recommendations.
Communicate program information, status, and key health metrics to stakeholders.
Facilitate inter-team communication and resolution of program-level dependencies.
Run status meetings and, as needed, scrum team ceremonies such as daily standups, backlog refinement, sprint planning, and retrospectives.
Follow established Universal Orlando policy, procedures, training, and team-member involvement activities related to Environmental, Health & Safety responsibilities.
Perform other duties as assigned.