Senior Customer Advocacy Program Manager

Temporal Technologies•San Francisco, CA

1d•Remote

About The Position

Temporal is hiring its first Customer Advocacy team member to partner with the Director in building and operating the foundations of its customer advocacy system. The role earns and maintains the trust of customer advocates and Sales teams by understanding advocate stories, relationship owners, readiness, and the field’s needs. It helps establish how advocates are sourced and nurtured, how references are matched and tracked, how customer evidence is created and maintained, and how teams across Sales, Product Marketing, PR, Developer Relations, and Product use that evidence. The Director sets the strategy, priorities, operating model, and success measures, and owns executive and advisory relationships. This role contributes customer and field insight to that strategy and owns day-to-day programs and processes. The position operates the reference program, builds advocate records and intake and consent processes, and maintains a trusted source of customer stories and proof points. It works across Marketing, PR, Analyst Relations, Events, Developer Relations, community, Product, and Sales to activate customers in appropriate formats and opportunities while preserving customers’ voices and technical accuracy. It also supports measurable reporting on advocacy’s relationship to deals, pipeline, retention, and expansion, develops feedback loops for customer insight, and uses AI and automation to scale work while applying human judgment to customer-facing outputs. Temporal is a remote-first, engineering-led, developer-focused company. The role involves occasional travel, including company offsites and Replay. Temporal is an Equal Opportunity Employer and provides reasonable accommodation for individuals with disabilities.

Requirements

At least 7 years in customer advocacy, customer marketing, product marketing, or related program management.
Experience creating a program or function from scratch, not only operating an existing one.
Experience building or running a reference program that includes deal matching and tracking, while supporting Sales and protecting customer relationships from over-asking.
Ability to direct or write strong, metrics-backed customer stories and manage the associated trackers, processes, and project plans.
Experience building and maintaining a customer evidence library and driving its adoption by Sales and other go-to-market teams.
Fluency with CRM and reporting tools; experience with Salesforce is relevant, and ability to demonstrate advocacy’s influence on pipeline and revenue.
Ability to influence and deliver results across Sales, Marketing, Product, PR, Content, and community teams without direct authority.
Use of AI and automation to scale work, with experience building or shipping agents or workflows that save other teams time.
Willingness to learn how durable execution works and why developers and enterprises care, in order to recognize and accurately communicate strong Temporal customer stories.

Nice To Haves

Experience with a developer, infrastructure, security, or other deeply technical product and audience.
Experience running or supporting a Customer Advisory Board, champions program, or executive advisory group.
Experience with Gong or other conversation intelligence tools, and advocacy or reference platforms.
Experience partnering with PR on press, analyst, and speaking programs, or running an awards program.
PMP, Six Sigma, or similar program management credential.

Responsibilities

Serve as a trusted point of contact for advocates and Sales, understanding advocate stories, relationship owners, comfort levels, readiness, and field needs.
Operate the day-to-day reference program, including shaping request, matching, tracking, preparation, and thank-you processes so Sales can quickly connect with suitable customers without over-asking them.
Identify and nurture advocates across Sales, Tech Services, Developer Relations, Product, and the community; maintain records of their contributions, openness to advocacy, relationship owners, and relationship health.
Partner with the Director to establish intake, prioritization, approval, and customer-permission processes, coordinating early with Legal and account teams.
Audit customer stories, quotes, use cases, and proof points across existing repositories and relationships; assess what is current, prior art, or retired, and establish a trusted source of truth with owners, permissions, and validation dates.
Manage a pipeline of advocate customers and partner with Product Marketing, Content, Creative, and PR to select appropriate opportunities and formats, including launch quotes, case studies, technical deep dives, videos, events, and keynote narratives.
Help adapt customer stories across formats while preserving customers’ voices and technical accuracy.
Coordinate with PR, Analyst Relations, and Events so teams know which customers are ready and willing for press, speaking, analyst, and awards opportunities, and avoid approaching customers before relationships are ready.
Work with Developer Relations and community leaders, including Constellation and DevDays, to help engaged developers and internal champions connect with senior engineering leaders who can advocate for Temporal.
Track references, stories, and evidence in relation to deals, pipeline, retention, and expansion, and monitor advocate health, reference readiness, field usage, and story range against the Director’s measures.
Prepare regular advocacy reporting for leadership.
Create a feedback loop that brings insights from advocates to Product, Product Marketing, Sales, and leadership.
Build or partner with teams to build AI agents and workflows that match references to prospects, surface underused advocates, and accelerate story drafting, retaining human judgment for customer-facing outputs.