Customer Advocacy Manager

Glean•Mountain View, CA

1d•$139,000 - $149,000•Hybrid

About The Position

Glean is hiring a Customer Advocacy Manager for its Marketing Team to build and operate a customer advocacy program. The role partners with Sales, Customer Success, Product Marketing, and Communications/PR to manage customer references, produce customer stories, coordinate customer speakers, and develop reviews and other social proof that demonstrate measurable outcomes. The manager supports the reference request desk, maintaining referenceability records, approvals, and logo rights while coordinating with customer Communications/PR and Legal. They help source and deliver customer stories in written, video, event, blog, and social formats, coordinating interviews, briefs, reviews, creative vendors, and publication and enablement handoffs. The role also recruits and prepares customer speakers for events and executive programs, runs peer-review campaigns, develops customer awards and recognition programs, and supports event activations that create approved, reusable advocacy assets. It maintains systems and processes for requests, customer touchpoints, stories, speakers, champions, reviews, permissions, and related program operations. This position is based four days a week at a Bay Area office in Mountain View or San Francisco. The stated annual base salary range is $139,000–$149,000. The role may also be eligible for variable compensation, equity, and benefits.

Requirements

At least 4 years of experience in customer marketing, customer reference programs, product marketing, PR/communications, or customer success in B2B SaaS.
Excellent project coordination, organization, and attention to detail across projects involving multiple stakeholders.
Strong interviewing and writing skills, with the ability to turn raw inputs into clear, outcome-driven narratives.
Strong executive presence.
Confident, concise communication with internal and customer stakeholders.
Fluency with Google Workspace and Salesforce; familiarity with project tools such as Asana; comfort with spreadsheets and basic data hygiene.

Nice To Haves

Experience running a customer reference desk or champion community.
Experience coordinating speakers, executive programs, webinars, conferences, or multi-city events.
Experience producing case studies, customer videos, social content, or review campaigns.
Experience working with creative or event vendors, rewards, gifting, budgets, permissions, releases, logo rights, and Communications or Legal approvals.
Experience with program analytics, CRM reporting, marketing attribution, workflow automation, or AI-powered tools.
Familiarity with enterprise AI, AI agents, and related technical and business use cases.

Responsibilities

Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold service-level agreements and provide stakeholders with status updates.
Maintain accurate customer referenceability, approvals, and logo rights, coordinating with customer Communications/PR and Legal to ensure compliance.
Source, scope, and deliver customer stories in formats including written case studies, customer films, fireside chats, blog quotes, and social snippets.
Coordinate interviews, compile notes, draft briefs, manage reviews and approvals, and track content through publication and enablement handoff.
Coordinate with creative vendors and internal teams on video shoots and design deliverables, including briefs, schedules, and releases.
Recruit and prepare customer speakers for company events, webinars, and executive programs.
Plan and execute peer-review campaigns across platforms, channels, and events while avoiding overlapping requests and protecting customer relationships.
Develop customer awards and recognition programs, including nominations, selection criteria, approvals, vendor and budget coordination, gifting, and related storytelling.
Support event activations that recruit advocates and gather approved proof, and extend existing advocacy into new opportunities and reusable assets.
Maintain systems of record for reference requests, customer touchpoints, stories, speakers, champions, reviews, logos, and permissions.
Create workflows, templates, playbooks, governance, and automation to improve program efficiency and customer experience.