Customer Advocacy Manager

Glean•San Francisco, CA

3h•$139,000 - $149,000•Hybrid

About The Position

Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. As a Customer Advocacy Manager, you’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, support the production of compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

Requirements

4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
Strong executive presence
Confident, concise communicator with internal and customer stakeholders.
Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

Nice To Haves

Experience running a customer reference desk or champion community and coordinating speakers, executive programs, webinars, conferences, or multi-city events.
Experience producing case studies, customer videos, social content, or review campaigns and working with creative or event vendors, rewards, gifting, budgets, permissions, releases, logo rights, and communications or legal approvals.
Experience with program analytics, CRM reporting, marketing attribution, workflow automation, or AI-powered tools, plus familiarity with enterprise AI, AI agents, and related technical and business use cases.

Responsibilities

Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.
Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets
Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‑off.
Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).
Recruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).
Plan and execute peer-review campaigns across platforms, channels, and events while avoiding overlapping asks and protecting the customer relationship.
Develop customer awards and recognition programs, including nominations, selection criteria, approvals, vendor and budget coordination, gifting, and related storytelling.
Support event activations that recruit advocates and gather approved proof, then extend existing advocacy into new opportunities and reusable assets.
Maintain systems of record for reference requests, customer touchpoints, stories, speakers, champions, reviews, logos, and permissions; create workflows, templates, playbooks, governance, and automation that improve efficiency and experience.