Customer Advocacy Contractor

AlertMedia • Austin, TX

3d

About The Position

AlertMedia is seeking a detail-oriented, organized, and proactive Customer Advocacy Contractor to support the day-to-day execution of their customer advocacy program. This role will help manage customer references, support advocacy initiatives, and assist with operational workflows that enable the Customer Marketing team to deliver exceptional customer experiences. The contractor will partner closely with the Customer Marketing team to maintain a healthy customer reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success in this role requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high-quality work. This is an ideal role for someone who enjoys building relationships behind the scenes, keeping programs organized, creating polished communications, and supporting cross-functional marketing initiatives.

Requirements

• Excellent organizational skills and exceptional attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with Microsoft Office and Google Workspace.
• Strong collaboration and communication skills.
• A proactive mindset with the ability to manage competing priorities independently.
• Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.
• Existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Nice To Haves

• Experience with CRM or advocacy platforms (Salesforce, ReferenceEdge, or similar) is a plus.
• Experience supporting customer marketing, customer success, advocacy, or marketing operations is preferred.

Responsibilities

• Support the day-to-day coordination and execution of AlertMedia's customer reference program in partnership with Sales, Customer Success, and Marketing.
• Assist with identifying and recruiting customers for advocacy opportunities, including references, case studies, third-party reviews, speaking engagements, and customer advisory initiatives.
• Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
• Manage customer reference records, profiles, and availability across internal systems.
• Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
• Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
• Support customer recognition and appreciation initiatives.
• Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
• Assist with tracking program performance metrics and preparing reports or summaries.
• Help organize marketing assets, customer content, templates, and documentation.
• Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
• Maintain project trackers and documentation to ensure visibility across ongoing initiatives.

Benefits

• Competitive Hourly Rate
• A Best Places to Work company 10 years in a row and numerous other awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed