Program Manager Jobs

About The Position

Requirements

• Proven experience in a program or project management role, successfully managing enterprise or global accounts.
• Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
• Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
• Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
• A tech-savvy mindset with the ability to understand data solutions and communicate effectively with both technical and non-technical audiences.
• A proactive and autonomous work ethic, with the ability to collaborate effectively across different time zones.
• Proven ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
• A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.

Nice To Haves

• A background in the SaaS industry, particularly with product rollouts or integrations.
• Experience in Revenue Management within the hospitality sector.

Responsibilities

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects within your enterprise accounts to ensure on-time delivery and the achievement of business objectives.
• Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C-level executives.
• Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains.
• Serve as the voice of our customers, providing actionable feedback to internal teams to enhance our products and processes.

Benefits

• Flexible time off
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.