Program and Assessment Manager, Graduate School of Counseling

George Fox University • Portland, OR

1d • Onsite

About The Position

George Fox University's Graduate School of Counseling (GSC) seeks an experienced administrative professional to oversee the execution of program policies, procedures, and accreditation activities in collaboration with department leadership, faculty, and staff. The role supports the GSC's work with internal and external partners to offer accredited degrees that comply with post-graduate licensure requirements, including collaboration and reporting with CACREP, OBLPCT, state licensing boards, and university departments.

The manager supports the department's overall operations through detailed data collection and record keeping, including data on enrollment, demographics, satisfaction, competency outcomes, matriculation rates, faculty-student ratios, core faculty-adjunct ratios, projections, and expenses. The position oversees program operations, student-facing activities, staff and student workers, budgets, clinical placement processes, and accreditation assessment and reporting.

The role is based at the Portland Center Campus and is a 40-hour-per-week, 1.0 FTE position. Employees are expected to support the university's Christian mission, abide by its faith and community statements, and demonstrate respect and humility in working cross-culturally. The position does not offer visa sponsorship.

Requirements

• Bachelor's degree or higher in education, business, statistics, higher education administration, public policy, or a behavioral science field.
• Proficiency in Google Workspace and Windows or Mac.
• Experience with Canvas or a similar learning management system, Nuventive or a similar assessment and data management system, and Tevera or a similar assessment and clinical training management system; aptitude for learning new technologies.
• Ability to multitask in a fast-paced environment and remain calm and patient amid competing demands.
• Excellent interpersonal skills, initiative, and ability to work with diverse groups of students, faculty, and staff.
• Professionalism and integrity, including maintaining confidentiality.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills; ability to work in a self-directed manner, set priorities, and take ownership of responsibilities.
• Legal authorization to work in the United States without requiring employment visa sponsorship now or in the future.
• Commitment to the University's Theology of Racial and Ethnic Diversity.
• Desire to work with a diverse community representing varied cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
• Personal commitment to Jesus Christ and willingness to express a Christian testimony in a church.
• Agreement to live in accordance with the Community Lifestyle Statement and affirm the theological commitments in the Statement of Faith.
• Demonstrated experience working cross-culturally with respect, appreciation, and humility.

Nice To Haves

• Three or more years of experience in higher education assessment administration.
• Experience as an accreditation liaison for a CACREP-accredited program.

Responsibilities

• Design and implement processes for faculty, course, and syllabus expectations in partnership with the GSC administrative team.
• Oversee student-facing activities, including digital-track student residency, new student orientation, prospective-student interview days with admissions, and internship orientation and fairs with the clinical team.
• Oversee staff and student workers and daily GSC front-office operations.
• Coordinate the department hooding ceremony with department leadership and commencement activities with institutional administration.
• Develop, implement, and manage policies and procedures for the GSC's academic and clinical program phases.
• Analyze and resolve complex student and staff issues, including Student Progress Reviews and remediation plans.
• Monitor personnel and office budget projections and monthly expenditures, and manage required financial reports.
• Oversee clinical activities with the clinical director and clinical team, including clinical placement software, communication with field-placement stakeholders, and placement processes and timelines.
• Maintain regular contact with CACREP about annual reports, university, program, or personnel changes, and other compliance matters.
• Write reports, accreditation proposals, and re-accreditation reviews.
• Track CACREP course and syllabus compliance and gather course Key Performance Indicator data in line with CACREP student outcome expectations.
• Conduct annual assessment and demographic surveys related to accreditation and outcomes.
• Maintain CACREP standards, standard matrices, and crosswalks, and oversee syllabus updates for standards and KPI compliance.
• Maintain assessment data relevant to accreditation and compliance; implement changes and policies related to CACREP and new accreditation standards.
• Attend CACREP training on current standard updates and facilitate accreditation site visits.
• Collaborate with the university accreditation liaison or Executive Director of Institutional Effectiveness on data and reports for NWCCU institutional accreditation.
• Communicate courteously and effectively with employees, students, and the public, demonstrating teamwork, respect, and customer service.
• Serve as a Christian role model to students through actions, words, and lifestyle.
• Perform other duties as assigned.

Benefits

• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package for eligible positions.
• Opportunities for growth and contributions.
• Beautiful, peaceful campus environment with areas to walk and nearby coffee shops and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level