Clinical Program Manager For DMH Mental Health Promotion ASW MFT APCC PsyD PhD LCSW LMFT LPCC

Mental Health America of Los Angeles•Lancaster, CA

About The Position

The Clinical Program Manager coordinates, oversees, and supervises the United Mental Health Promoter (UMHP), also known as Caring Minds for Youth, Team under the general supervision of the VP of Mental Health Services, North County. The role provides leadership and clinical oversight, supports staff, and ensures that services meet MHALA standards and the requirements of the Los Angeles County Department of Mental Health (DMH) program funder. The manager also oversees program performance, documentation, budget and billing goals, and member care coordination. The position works with agency leadership on staffing, employee matters, program development, strategic planning, and agency-wide initiatives. It involves collaboration with internal departments and external mental health, homelessness, and mainstream service organizations. The manager must be available for daily on-call crisis services and work a flexible schedule that may include evenings, weekends, and holidays. The position is 35 hours per week.

Requirements

Required credential: ASW, MFT, LPC, or PsyD/PhD.
At least three years of experience in a nonprofit social service agency providing direct services to members.
Experience working with people experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
Experience in a supervisory or leadership role.
Current LPS (Lanterman-Petris-Short) designation or ability to qualify within nine months.
Strong facilitation, written communication, and interpersonal skills, including ability to work across regions, programs, and roles.
Excellent verbal and written communication, tact, diplomacy, and relationship-building skills; ability to communicate effectively individually and in groups.
Strong team-building and facilitation skills, including the ability to build consensus and seek input.
Excellent understanding of and experience managing boundaries with staff and members.
Ability to handle complex crisis situations.
Ability to supervise diverse staff with a wide range of skills, abilities, and professional competencies.
Ability to provide clinical perspective and oversight to a team.
Working knowledge of evidence-based practices and clinical documentation, quality, and regulatory standards in community mental health.
Three years of driving experience, a current Class C driver's license, proof of valid automobile insurance, and ability to be insured under MHALA liability insurance; these are conditions of employment.
Flexible availability that includes some evenings, weekends, and holidays.
TB clearance and annual retesting are conditions of continued employment.

Nice To Haves

LCSW, LMFT, LPCC, or Licensed Psychologist credential.
Nonprofit social service agency experience.
DMH and UMHP experience; highly valued but not required.

Responsibilities

Provide leadership and oversight to the UMHP Team, ensuring quality member/client care and compliance with MHALA and DMH requirements.
Coordinate and lead staff meetings, case conferences, and other internal meetings.
Partner with the VP of Mental Health Services on recruiting, hiring, training, and mentoring new staff.
Provide ongoing direction, support, training, and team building to staff.
Ensure the program meets budget and billing goals in alignment with its funding streams and fiscal targets.
Oversee, monitor, and analyze performance goals established in the DMH UMHP Program grant.
Ensure program documentation meets MHALA and funding-source standards; coach staff to correct errors and provide or recommend technical assistance.
Manage coordination and delegation of member care, including outreach, enrollment, and termination of program participation.
Attend agency- or funder-required planning and administrative meetings; participate in community groups and staff development planning.
Support staff in connecting members with resources that address their individual goals.
Collaborate with other Program Managers and agency leadership on strategic initiatives and maintain collaborative relationships across departments.
Promote open, direct, and transparent communication; gather team input and communicate agency and program direction to staff.
Provide daily on-call crisis services.
Partner with the VP and Human Resources on employee-related matters, including employee relations.
Network with mental health, homelessness, and mainstream service agencies to share resources, develop programs, address common problems, and maintain referral networks.
Participate in program development and strategic planning; identify strengths and growth areas, develop plans, and delegate tasks as appropriate.
Perform other duties as assigned.