Clinical Program Manager For DMH Mental Health Promotion ASW MFT APCC PsyD PhD LCSW LMFT LPCC

Mental Health America of Los Angeles•Lancaster, CA

2d•$76,000 - $136,000

About The Position

Mental Health America of Los Angeles (MHALA) is seeking a Clinical Program Manager to coordinate, oversee, and supervise the United Mental Health Promoter (UMHP, also known as Caring Minds for Youth) Team. Under the general supervision of the VP of Mental Health Services, North County, the manager provides leadership and oversight to ensure excellent care and services for members and clients and compliance with MHALA standards and Los Angeles County Department of Mental Health (DMH) program requirements. The position involves staff leadership, program operations and performance oversight, fiscal and documentation monitoring, coordination of member care, crisis availability, collaboration with agency leadership and external service providers, and program development and strategic planning. The schedule is 35 hours per week, with flexibility to include some evenings, weekends, and holidays. Daily on-call crisis services are required. MHALA is a nonprofit mental health agency serving people across mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services. The agency describes its culture as team-oriented and collaborative, with an emphasis on communication, transparency, self-care, work/life balance, and opportunities for growth. It offers a competitive salary and full benefits package, including an employee assistance program and generous paid time off. The listed annualized salary range is $76,000–$136,000; actual compensation depends on experience and other factors permitted by law.

Requirements

Required professional qualification: ASW, MFT, LPC, or PsyD/PhD.
At least three years of experience in a nonprofit social service agency providing direct services to members.
Experience working with people experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
Experience in a supervisory or leadership role.
Current LPS (Lanterman-Petris-Short) designation or qualification to obtain it within nine months.
Strong facilitation, written communication, and interpersonal skills, including the ability to work across regions, programs, and roles.
Excellent verbal and written communication, tact, diplomacy, and relationship-building skills; ability to communicate effectively individually and in groups.
Team-building and facilitation skills, including the ability to build consensus and seek input.
Ability to manage boundaries with staff and members.
Ability to handle complex crisis situations.
Ability to supervise diverse staff with a wide range of skills, abilities, and professional competencies.
Ability to provide clinical perspective and oversight to the team.
Working knowledge of evidence-based practices and clinical documentation, quality, and regulatory standards in community mental health.
Three years of driving experience, a current Class C driver's license, proof of valid automobile insurance, and eligibility for MHALA liability insurance; these are conditions of employment.
Flexible work schedule that includes some evenings, weekends, and holidays.
TB clearance and annual retesting as conditions of continued employment.

Nice To Haves

LCSW, LMFT, LPCC, or licensed psychologist credential.
Experience in a nonprofit social service agency.
DMH and UMHP experience.

Responsibilities

Provide leadership and oversight to the UMHP Team, ensuring high-quality member and client services and compliance with MHALA and DMH requirements.
Coordinate and lead staff meetings, case conferences, and other internal meetings.
Partner with the VP of Mental Health Services on recruiting, hiring, training, and mentoring staff.
Provide ongoing direction, support, training, and team building to staff.
Ensure the team meets program budget and billing goals in alignment with funding streams and fiscal targets.
Oversee, monitor, and analyze program performance goals established in the DMH UMHP Program grant.
Ensure program documentation meets MHALA and funding-source requirements; coach staff to correct errors and recommend or provide technical assistance as needed.
Manage coordination and delegation of member care, including outreach, enrollment, and termination of program participation.
Attend planning and administrative meetings as required; participate in community groups and help plan staff development activities.
Support staff in linking members to appropriate resources to meet their individual goals.
Collaborate with other Program Managers and leadership on agency-wide strategic initiatives and build collaborative relationships with other departments.
Promote transparent, open, and direct communication; seek team input and communicate agency and program direction while addressing staff questions and concerns.
Be available for daily on-call crisis services.
Partner with the VP and Human Resources on employee-related matters, including employee relations.
Network with mental health, homelessness, and mainstream service organizations to exchange ideas and resources, develop programs, solve shared problems, and maintain referral networks.
Participate in program development and strategic planning; identify program strengths and growth areas, develop plans, and delegate tasks as appropriate.
Perform other duties as assigned.