Program Client Manager

Engineered Corrosion Solutions•St Louis, MO

1d•Onsite

About The Position

The Program Client Manager is the primary relationship owner for assigned strategic program clients. The role is responsible for growing and retaining key accounts while supporting successful program execution. The manager identifies and advances business opportunities, partners with clients to achieve their objectives, and coordinates internal resources to deliver high-quality solutions and an exceptional customer experience. The position is based on-site in Maryland Heights, Missouri, and may require travel up to 30% for client meetings, site visits, industry events, and business development activities. Compensation starts at $110,000 annually, with a 15% annual incentive opportunity. Actual starting pay depends on experience, skills, and overall qualifications.

Requirements

At least 5 years of experience in account management, client success, business development, program management, sales, or a similar customer-facing role.
Proven experience managing strategic customer relationships and driving account growth.
Demonstrated ability to identify, develop, and expand business opportunities within existing customer accounts.
Strong consultative selling, account management, and relationship-building skills.
Excellent verbal, written, and presentation communication skills, with the ability to engage stakeholders at all levels.
Experience leading complex client initiatives involving multiple stakeholders, competing priorities, and cross-functional teams.
Strong problem-solving, critical-thinking, and decision-making capabilities.
Ability to influence and collaborate with senior-level decision-makers without direct authority.
Willingness and ability to travel up to 30% as needed for client meetings, site visits, industry events, and business development activities.
Proficiency with CRM platforms and standard business software applications.

Nice To Haves

Bachelor's degree in Business, Marketing, Sales, Engineering, or a related field is preferred.
Experience supporting technical, engineering, industrial, manufacturing, construction, infrastructure, or related industries.
Experience managing strategic accounts and complex sales cycles.
Experience facilitating executive-level presentations, customer meetings, and webinars.
Ability to analyze business and financial data to support account strategy and growth initiatives.
Experience coordinating large-scale client programs, including planning, execution, stakeholder management, and performance tracking.

Responsibilities

Serve as the primary point of contact for assigned strategic program clients, building strong relationships and ensuring an exceptional customer experience.
Manage and grow existing client accounts through proactive engagement, retention strategies, and identification of new business opportunities.
Partner with clients to understand business objectives and collaborate with internal teams to develop and deliver effective solutions.
Lead client meetings, business reviews, presentations, webinars, and other customer-facing engagements.
Coordinate cross-functional teams to successfully execute client programs and initiatives while ensuring alignment with customer goals.
Monitor program performance, communicate status updates, identify risks, and provide recommendations to clients and internal leadership.
Support strategic account initiatives through program coordination, business analysis, technical documentation, and opportunity development.
Collaborate with sales teams to generate proposals, expand account opportunities, and strengthen long-term client partnerships.
Maintain accurate client, opportunity, and forecast data within CRM and business systems.
Represent ECS at customer visits, industry events, conferences, and other business development activities.