Personal Banker Jobs

About The Position

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• One to three years of banking experience, previous teller experience, customer contact or sales experience, or equivalent, as described for the position.
• Work-related experience may include reception or secretarial duties in a business environment.
• Business- or financial-industry-related education or training, through in-house training, formal schooling, or financial industry curriculum.
• Intermediate knowledge of bank operations, products and services, applicable state and federal laws and regulations, and bank operational policies and procedures.
• Excellent organizational and time-management skills and ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
• Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to instructions and instruct personnel.
• Valid driver’s license.
• Ability to work the hours and days required to complete the position’s essential functions as scheduled.
• Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
• Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
• Attention to detail and ability to work as a team member.
• Ability to interact effectively with coworkers and customers and exercise self-control and diplomacy in customer and employee relations situations.
• Ability to exercise discretion and appropriate judgment when necessary.

Responsibilities

• Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional service.
• Provide transactional support to the Service Area (Tellers) and perform dual-control functions as applicable.
• Open personal and business accounts and prepare related documentation.
• Input and close personal loan applications, including DDA lines of credit and credit card applications.
• Assist customers with requests, complaints, research, and follow-up related to deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
• Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch reporting or processes.
• Follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
• Interact with customers in person and by telephone.
• Support multiple branch locations as needed.
• Generate and maintain profitable customer relationships while meeting and exceeding customer financial needs and expectations.
• Achieve activity, growth, and customer satisfaction objectives.
• Make outbound calls and conduct needs assessments as assigned by the Bank Manager to generate qualified referrals.
• Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referral results.
• Apply basic sales skills and product knowledge for deposit and loan products.
• Follow operational, regulatory, security, and screening requirements and procedures to minimize losses and ensure compliance.
• Input and follow through on loan applications in accordance with operational and regulatory requirements.
• Follow branch internal policies and procedures to support successful internal audits.
• Complete annual compliance courses and adhere to corporate policies and procedures, federal and state regulations, the Bank Secrecy Act, and the Anti-Money Laundering Act.
• Adhere to Service Excellence standards.
• Perform other duties as required.
• Communicate effectively.