Personal Banker II

UMB Bank•Lubbock, TX

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that support customers’ financial well-being and make banking easy. The role focuses on relationship banking and delivering a strong customer experience. UMB provides extensive training on its products and services, the sales process, and financial solutions, as well as opportunities to learn from leaders and grow within Consumer banking and UMB.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain an NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to solve problems while operating within established risk parameters and tolerances.
Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and lasting relationships.
Business development capabilities, including growing a personal book of business through campaign offers, lead prospecting, service-to-sales conversations, and referrals from centers of influence.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Strong product knowledge and conversation skills to identify customer needs and recommend solutions.
Compelling communication, a positive image, problem-solving skills, and focus on positive outcomes.
Attention to detail when completing documents and explaining product features and benefits.
Enjoyment of coaching others as a sales mentor.

Nice To Haves

College degree or military equivalent strongly preferred.
Bilingual.

Responsibilities

Ask personalized questions to understand customers’ financial goals and connect them with solutions that meet their needs.
Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Develop sales opportunities and grow UMB’s customer base by sourcing consumer lending opportunities through networking, customer conversations, business development, and proactive prospecting.
Learn and consistently perform transactions, cash-drawer management, and bank documentation in accordance with industry and legal standards.
Work toward and challenge daily key performance metrics while balancing priorities and providing a strong customer experience.
Perform other duties as assigned.