Personal Banker II

First Community Bank•Abingdon, VA

About The Position

The Personal Banker II - Float provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role protects the Bank’s image and contributes to its goals and objectives through customer service, account support, sales, and branch operations. The position establishes positive customer relationships, explains banking products and channels, opens and services accounts, makes qualified referrals, and supports marketing campaigns. It also consults customers on consumer loans, processes loan applications and documentation, and serves as a teller. In some markets, the role may include cash vault responsibilities. The Personal Banker II also assists Personal Banker Is with less frequently recurring or more complex duties, such as business accounts and IRA services.

Requirements

High school diploma or equivalent.
Three years of banking experience in account opening, servicing, and maintenance, with demonstrated proficiency in these tasks.
Effective listening skills, including the ability to listen without interrupting, understand others, and offer solutions or contributions based on what they say.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, respond promptly to inquiries, and resolve customer problems.
Inform customers about banking products and suggest products suited to their needs.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Promote a timely, positive customer experience and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask for the customer’s business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation.
Explain in-person and digital banking options and help customers select preferred channels.
Promote and personally use the Bank’s customer convenience channels to support retail and business clients.
Open new accounts and service existing accounts according to operational procedures; obtain and archive required documentation.
Minimize deposit exceptions and address them promptly to reduce the risk of account closure.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Perform branch operational duties assigned by the Branch Manager.
Participate in Bank marketing and awareness campaigns.
Explain consumer loan options and terms, process loan applications, discuss debt ratios and consumer reports, and obtain required non-real-estate loan documentation for lien perfection.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions.
Complete assigned training within expected timeframes.
In some markets, balance the cash vault at day end, complete vault and currency logs, enter totals into Silverlake Teller, and close out the business day.
In some markets, prepare currency and coin shipments and place weekly currency orders according to procedures.
In some markets, enter teller outages into OWL, ensure OWL balances match the general ledger, and review and document the teller over/short report in Synergy daily, ensuring outages are cleared or corrected.
Assist Personal Banker Is with more complex or less frequently recurring duties, including business accounts and IRA openings or distributions.
Support the Bank’s mission, vision, and values, follow its Standards of Conduct, and perform the duties described in the job description.