Personal Banker II

UMB Bank•Gladstone, MO

1d•$22 - $23

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell financial products and services. They use product knowledge and customer interactions to identify needs and provide solutions that support customers’ financial well-being and make banking easy. The role emphasizes relationship banking and a tailored customer experience. UMB provides extensive training on its products, services, sales process, and financial solutions, as well as opportunities to learn from leaders and develop a career in Consumer banking. The Personal Banker II develops lending opportunities and manages a personal loan pipeline, with a focus on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals. The position also involves branch transactions, cash drawer management, and bank documentation, all performed in accordance with industry and legal standards. The anticipated compensation for this specific opening is $22–$23 per hour; the broad compensation range listed is $44,685–$65,736.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to problem-solve within established risk parameters and tolerances.
Ability to build personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and lasting relationships.
Business development ability to proactively grow a personal book of business.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Strong product knowledge and conversation skills to identify customer needs and recommend solutions.
Compelling communication, a positive image, problem-solving ability, and focus on positive outcomes.
Attention to detail when completing documents and explaining features and benefits.

Nice To Haves

College degree or military equivalent is strongly preferred.
Bilingual ability.

Responsibilities

Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions.
Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Source consumer lending opportunities through networking, customer conversations, business development, and proactive prospecting to create sales opportunities and grow the customer base.
Perform transactions, manage a cash drawer, and complete bank documentation in accordance with industry and legal standards.
Work toward and challenge personal key performance metrics while balancing priorities and delivering a strong customer experience.
Perform other duties as assigned.
Build and grow a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals.
Coach others as a sales mentor.