Personal Banker II

Tri Counties Bank•Redwood City, CA

About The Position

The Personal Banker II builds banking relationships with community members based on purpose, value, and trust. The role focuses on understanding customers’ financial circumstances and goals, anticipating future needs, and presenting suitable banking products and solutions. The banker collaborates with other Tri Counties Bank professionals to provide a complete banking experience. The position involves an average of approximately 12 or more customer conversations per day and regular use of a customer relationship management database to document interactions. The banker supports customers with consumer checking and savings accounts, certificates of deposit, online and mobile banking, bill pay, debit cards, and overdraft privilege coverage, and maintains collaborative relationships with specialists in mortgage lending, investments, commercial lending, treasury management, merchant card services, and other areas. Tri Counties Bank is a wholly owned subsidiary of TriCo Bancshares, established in 1975 and headquartered in Chico, California. The bank serves individuals and businesses throughout California through more than 75 locations, mobile and online banking, and access to approximately 40,000 surcharge-free ATMs. It emphasizes local service and decision-making, community engagement, philanthropy, and employee volunteerism.

Requirements

High school diploma or GED.
Effective verbal and written communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to lift up to 25 pounds may be required.

Nice To Haves

Previous sales experience.
Previous cash handling experience.

Responsibilities

Welcome customers and show them they are valued.
Use customer interactions to understand individual financial needs and goals.
Explain the bank’s services, products, and partner offerings to help customers save money, make more money, or bank more conveniently.
Identify and provide appropriate solutions, then follow through on commitments to meet customers’ financial needs and goals.
Conduct approximately 12 or more customer conversations daily.
Present features and benefits of consumer checking and savings accounts, certificates of deposit, online banking, bill pay, mobile banking, debit cards, and overdraft privilege coverage.
Record all customer interactions in the customer relationship management database, including in-person, telephone, and other communications.
Maintain collaborative relationships with bank professionals providing specialized financial services.
Maintain accurate sales records, review results with the Branch Manager, and prepare and execute action plans to meet or exceed sales objectives.
Process customer transactions accurately and promptly according to guidelines, including check cashing, deposits, loan payments, and counting currency and coin.
Maintain current knowledge of bank policies, procedures, and applicable regulations, and ensure compliance.
Assist with training branch team members on product knowledge and skill development when necessary.
Assist team members with duties outside the primary assignment when necessary and perform other assigned work-related duties.