Personal Banker II

Tri Counties Bank•Redwood City, CA

5d•$23 - $27

About The Position

The Personal Banker II builds banking relationships with community members based on purpose, value, and trust. The role focuses on understanding customers’ current financial situations and anticipated needs, demonstrating care for their financial well-being, and identifying suitable financial products and solutions. In partnership with other Tri Counties Bank professionals, the Personal Banker II helps deliver a comprehensive banking experience. The role involves an average of approximately 12 or more customer conversations per day and presenting consumer checking and savings accounts, certificates of deposit, online and mobile banking, bill pay, debit cards, and overdraft privilege coverage. The banker records customer interactions in a customer relationship management database and collaborates with specialists in mortgage lending, investment advisory, commercial lending, business cards, treasury management, merchant card services, and direct banking. The position also handles customer transactions accurately and promptly, maintains knowledge of bank policies and applicable regulations, reviews sales results with the Branch Manager, and may support training and other branch duties. The hiring range is $23.30 to $27.00 per hour, with incentive opportunities; compensation may vary by location and qualifications and experience.

Requirements

High school diploma or GED.
Effective verbal and written communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Previous sales and cash handling experience.

Responsibilities

Welcome everyone who calls or visits a branch and make customers feel valued.
Use customer interactions to have quality conversations and understand individual financial needs and goals.
Share knowledge of Tri Counties Bank services, products, and partners to help customers save money, earn more, or bank more conveniently.
Recommend appropriate solutions, follow through, and honor commitments to help fulfill customers’ financial needs and goals.
Maintain accurate sales records, review results regularly with the Branch Manager, and prepare and follow an action plan to meet or exceed sales objectives.
Handle customer transactions—including check cashing, cash deposits, loan payments, and counting currency and coin—accurately and promptly according to guidelines.
Maintain a current understanding of bank policies and procedures.
Maintain understanding of and ensure compliance with applicable regulations, including the Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z, Reg DD, the Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act, and SAFE Act.
Assist with training branch team members in product knowledge and skill development when necessary.
Assist team members with duties outside the primary assignment when necessary and perform other work-related duties as assigned.
Present customers with features and benefits of consumer checking and savings accounts, certificates of deposit, online banking, bill pay, mobile banking, debit cards, and overdraft privilege coverage.
Continuously update the customer relationship management database with records of customer interactions across communication channels.
Maintain collaborative relationships with bank professionals who provide specialized financial services.