Personal Banker II

First Community Bank•Grafton, WV

About The Position

The Personal Banker II provides accurate information about the Bank’s products and services, handles customer inquiries, and resolves complaints. The role supports the Bank’s image and goals by providing timely, courteous service, protecting customer information, and following applicable policies, procedures, and regulatory guidelines. The position opens and services accounts, presents appropriate banking products, makes qualified referrals, supports consumer loan applications, and performs teller and branch operations. In some markets, the role may also handle cash vault duties. The Personal Banker II may assist Personal Banker I colleagues with less frequently recurring or more complex duties, including business accounts and IRA activity. First Community Bank describes its work as community banking and highlights opportunities to contribute to community programs. The Bank offers comprehensive benefits, including health, vision, and dental insurance, a 401(k) plan with employer match, life insurance, paid volunteer time, and paid vacation, holidays, and other time off options.

Requirements

High school diploma or equivalent.
Three years of banking experience in account opening, servicing, and maintenance, with demonstrated proficiency in these tasks.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or making contributions based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest products appropriate to their needs.
Provide account information, including balances, account status, and check or payment clearing history.
Follow Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Deliver timely service and resolve customers’ banking challenges without delay.
Present checking products effectively, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options and help customers select suitable service channels.
Promote the use of customer convenience channels and support technology adoption among retail and business clients.
Open new accounts and service existing accounts according to operational procedures; obtain and archive required documentation at account opening.
Keep deposit exceptions minimal and address identified exceptions promptly to reduce the risk of account closure due to documentation issues.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Perform branch operational duties assigned by the Branch Manager in accordance with procedures.
Participate in Bank marketing and awareness campaigns to help create and grow the customer base.
Explain consumer loan options and terms, process applications accurately, discuss debt ratios and consumer reports, and ensure required documentation for non-real-estate consumer loans is obtained for lien perfection.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer; accepting deposits; cashing checks; processing cash advances, loan payments, and other teller transactions accurately and courteously; and following applicable procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including balancing and documenting vault cash and coin, entering totals in Silverlake Teller, closing the business day, preparing currency and coin shipments, placing weekly currency orders, entering teller outages in OWL and reconciling them to the general ledger, and reviewing and documenting teller over/short reports in Synergy.
Assist Personal Banker I employees with more complex or less frequently recurring duties, potentially including business accounts and IRA distributions or openings.
Support the Bank’s mission, vision, and values by following its Standards of Conduct and carrying out the duties of the role.