Personal Banker I

First Bank•Mooresville, NC

13d

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending appropriate products and services for immediate and future financial needs. Under direct supervision, this role generates leads, builds new customer relationships, and maintains existing relationships to deliver a positive customer experience. The Personal Banker I provides clarity through simplicity, guidance, and know-how at the service window and through needs assessment and sales. The position is based on 1 to 3 years of banking experience, previous teller experience, customer contact or sales experience, or equivalent. The role combines Personal Banker and Service Representative functions, providing transactional support to tellers and opening personal and business accounts, processing loan applications, handling customer requests, and supporting branch operations. The Personal Banker I may be required to support multiple branch locations. The work is performed in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One to three years of banking experience, previous teller experience, customer contact or sales experience, or equivalent, as described for the position.
Work-related experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related education or training, through in-house training, formal schooling, or financial industry curriculum.
Intermediate knowledge of bank operations, products and services, applicable state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills and ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Attention to detail and ability to work as a team member.
Ability to interact effectively with coworkers and customers and exercise self-control and diplomacy in customer and employee relations situations.
Ability to exercise discretion and appropriate judgment when necessary.

Responsibilities

Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional service.
Provide transactional support to the Service Area (Tellers) and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications.
Assist customers with requests, complaints, research, and follow-up related to deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch reporting or processes.
Follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
Interact with customers in person and by telephone.
Support multiple branch locations as needed.
Generate and maintain profitable customer relationships while meeting and exceeding customer financial needs and expectations.
Achieve activity, growth, and customer satisfaction objectives.
Make outbound calls and conduct needs assessments as assigned by the Bank Manager to generate qualified referrals.
Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referral results.
Apply basic sales skills and product knowledge for deposit and loan products.
Follow operational, regulatory, security, and screening requirements and procedures to minimize losses and ensure compliance.
Input and follow through on loan applications in accordance with operational and regulatory requirements.
Follow branch internal policies and procedures to support successful internal audits.
Complete annual compliance courses and adhere to corporate policies and procedures, federal and state regulations, the Bank Secrecy Act, and the Anti-Money Laundering Act.
Adhere to Service Excellence standards.
Perform other duties as required.
Communicate effectively.