Personal Banker I

Commerce Bank•Springfield, MO

7d•$21 - $25•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Springfield Southwest location. Personal Bankers serve as key ambassadors of the Commerce Bank brand and build lasting relationships with customers, coworkers, and other business areas. They identify customers’ financial needs and recommend appropriate banking products and services to support financial wellness. The role offers training, resources, career development opportunities, and eligibility to earn additional compensation through a quarterly performance-based incentive program. The position involves serving customers in person and by phone, educating them about retail banking products and digital solutions, accurately processing financial transactions, and complying with bank policies, procedures, and regulatory requirements. Personal Bankers identify complex financial needs and refer customers to bank specialists. The schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m., with rotating Saturdays. The stated base pay range is $20.55 to $25.05 per hour, with the actual amount based on relevant experience, skills, and competencies. Applicants must be eligible to work in the United States without sponsorship now or in the future. A selected candidate may be eligible for employer-sponsored health, dental, and vision insurance, a 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. Federal regulations require an investigatory consumer report that discloses credit history, subject to the candidate’s authorization.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing excellent customer service.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Must authorize an investigatory consumer report disclosing credit history if considered for the position.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs, supporting individual and branch sales and service goals.
Educate customers about retail products and digital solutions that support financial wellness and enhance the customer experience.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other areas of the business.
Perform other duties as assigned.