Personal Banker I

Lone Star National Bank•Pharr, TX

13d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. The role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. The position reports to the Banking Center Manager and does not oversee other positions. The employee may be assigned other related duties, cross-trained in other departments, or asked to rotate between banking centers as needed. Scheduled mandatory training and applicable online regulatory compliance training are required. The position is based at the Pharr, Texas banking center; telecommuting and work-from-home arrangements are not permitted.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work flexible hours Monday through Friday and a rotating Saturday schedule as business needs dictate.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and demonstrate a commitment to service excellence.
Use critical thinking and problem-solving skills to resolve customer issues and identify financial solutions for new and existing customers.
Complete account documentation, disclosures, and regulatory requirements, including BSA and CIP requirements, accurately and in accordance with policy.
Follow procedures and internal controls, security requirements, and audit standards, maintaining accountability for assigned work.
Provide customer service that includes opening new accounts and credit cards, and cross-selling bank products and services such as ATM and mobile banking.
Help meet banking center and individual sales and referral goals by cross-selling and referring customers with complex needs to bank business partners.
Assist the teller line as needed to maintain service flow.
Participate in job-specific training and other bank training programs.
Maintain knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
Maintain current knowledge of and comply with applicable federal and state laws, regulations, bank policies, procedures, and internal audit controls.
Maintain current knowledge of BSA, OFAC, USA PATRIOT Act, CIP, and AML requirements.
Attend mandatory training and complete applicable regulatory compliance courses.
Perform other related duties as assigned.