PERSONAL BANKER I

Pinnacle Bank/Bank of Colorado • Omaha, NE

11d • Onsite

About The Position

In compliance with established policies and procedures, the Personal Banker I performs a broad variety of customer service and sales activities to promote long-term customer relationships. The role assists customers with account problems and questions, initiates and services deposit accounts and related services, strengthens relationships through follow-up and customer profiling, and closes deposit accounts as needed. The position also serves as a consumer lender trainee, processing loan requests under bank policies and guidelines. Individual lending authority is granted and updated over time based on demonstrated ability and lending experience.

Requirements

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Full knowledge of personal and business banking products offered, and personal initiative to stay updated on changes.
• Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
• Knowledge of general banking principles and regulations, and willingness to participate in educational opportunities.
• Communicate courteously and professionally with clients and coworkers.
• Operate computer terminals and printers, back counter capture machine, coin machine, and copier.
• Listen effectively to customers and make appropriate referrals.
• Maintain a high level of confidentiality.
• Provide customer service and guidance to subordinate department members in handling phone and in-person inquiries, customer research, cash and check handling, and referrals to other bank staff.
• Ensure efficient, accurate customer service that supports the bank’s goal of meeting customer needs.
• Demonstrate accuracy and efficiency in a fast-paced environment.
• Function as a team player.

Responsibilities

• Help customers choose products and services that meet their needs, and complete required duties for opening and closing individual and commercial accounts.
• Proactively explore customer needs and professionally recommend available products and services.
• Perform customer service duties, including answering phone and in-person inquiries, researching customer questions, processing supervisor-approved service-charge or fee refunds, placing check orders, assisting with access to safe deposit facilities, and processing deposit verifications for credit purposes.
• Profile customers when relationships are established to guide initial product recommendations and support effective follow-up.
• Provide interest-rate quotes according to the bank’s rate sheet and obtain individual quotes from appropriate bank personnel for jumbo deposit relationships.
• Accept loan applications and conduct initial credit verifications and underwriting requirements for Demand Deposit and other consumer loans, including ordering credit reports and providing loan payoff quotations.
• Request and review loan documentation related to the initiation or modification of DDL, Consumer, and Fresh Start Loan accounts.
• Initiate and process incoming and outgoing wires, obtaining necessary approvals.
• Perform other duties and projects as assigned by the supervisor.
• Maintain regular and reliable attendance and work flexible hours, including weekends when the branch is open.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED