Personal Banker I

Arizona Financial Credit Union•Phoenix, AZ

12d•Hybrid

About The Position

The Personal Banker I is responsible for Teller and Senior Teller accountabilities, including assisting on the teller line and greeting members in the lobby. The role opens new and specialty accounts, processes and funds loan applications, and helps members identify financial products and services that support their goals. The position also provides member education, notary services, service recovery, and referrals to business partners while contributing to individual and branch sales goals. Employees must register as a Mortgage Loan Originator (MLO) before performing MLO duties. Registration requires submitting information and fingerprints to the Nationwide Mortgage Licensing System and Registry (NMLS), receiving clearance based on an FBI background check, and maintaining registration through annual renewal and updates. MLOs handle confidential member information and must meet confidentiality and disclosure requirements. The work environment is described as hybrid. Employees working from home must have business-operational internet and a dedicated workspace for work and communications. The role requires occasional standing, walking, climbing or balancing, stopping, kneeling, crouching or crawling; regular sitting, keyboard and calculator use, reaching, and lifting or moving up to 25 pounds. Independent travel to departments and branch locations is required. The noise level is usually moderate.

Requirements

High school diploma or GED and either one year of experience in a financial institution or six months of experience with Arizona Financial.
Must register as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System and Registry, obtain a unique identifier, and receive required clearance based on an FBI background check before performing MLO duties.
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally in person and by telephone, including discussing sensitive inquiries or complaints and presenting information to groups of members.
Ability to apply commonsense understanding to problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.
Ability to maintain confidentiality and comply with non-disclosure requirements when handling member information.
Ability to travel independently to departments and branch locations.
Employees working from home must have business-operational internet and a dedicated workspace.

Responsibilities

Assist on the teller line and greet members in the lobby, fulfilling Teller and Senior Teller accountabilities.
Open new accounts, emphasizing services that are in the member’s best interest and support their financial success.
Process specialty account-opening requests, including trust accounts.
Maintain in-depth knowledge of non-equity loan options, including personal, share-secured, auto, boat, and recreational vehicle loans.
Pass the Credit Consultation Certification within three months.
Process and fund loan applications.
Establish, develop, and maintain positive consumer member relationships.
Resolve member problems and complaints promptly to maximize satisfaction.
Educate members about money-management practices, including managing credit and budgeting, to help reduce financial stress and support their financial goals.
Provide notary services.
Complete assigned audits and apply feedback to improve continuously.
Achieve individual sales goals and contribute to branch success by listening to members, addressing their needs, and explaining relevant product features.
Discuss additional loan-protection products with members.
Build rapport and maintain effective interpersonal relationships with a wide variety of people; communicate confidently with members.
Use consultative sales techniques, including analysis of credit profiles and account history, to recommend appropriate account and lending services.
Complete service calls and other outbound calling efforts; calls may be evaluated and recorded.
Understand available offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
Perform other job-related duties as assigned.