Personal Banker I

Frost Bank•Fort Worth, TX

12d

About The Position

As a Personal Banker I at Frost, you are often the first point of contact for customers and help set the standard for their banking experience. You provide coverage in both personal banking and teller services, build trusting relationships with customers, and offer guidance on their financial needs. The role calls for empathetic problem-solving, sound judgment, and integrity while delivering service that meets consumer banking performance standards.

Requirements

Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.
Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.

Nice To Haves

Bilingual in English and Spanish.
Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account maintenance issues.
Use good judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
Maintain appropriate cash on hand and prepare daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop customer relationships and serve as a familiar point of contact.
Provide advice and guidance to help customers along their financial journey.
Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.