Personal Banker I

First Farmers & Merchants Bank•Spring Hill, TN

9d•Onsite

About The Position

The Personal Banker I assists customers and prospective customers with their banking needs, supports Relationship Managers in processing loans, and identifies cross-selling opportunities and makes appropriate referrals. The role provides information about bank products and services, helps customers open and close accounts, sets up new accounts, certificates of deposit, and IRAs, assists with electronic funds transfers, and provides expertise on Internet banking products. The banker handles customer questions and problems within their authority and refers other issues to a supervisor with recommendations. Teller duties may be performed as needed. The position assists with consumer loan applications, enters information into the loan system, and helps with loan closings. It requires basic knowledge of consumer loan products and documents, lending regulations, and bank policies, as well as training in supporting Relationship Managers with loan processing. Other duties include identifying cross-sell opportunities, performing administrative tasks, answering telephone calls, and working in the Contact Center as needed. Success in the role includes providing prompt, professional, accurate service; maintaining confidentiality and knowledge of bank services, regulations, and procedures; meeting assigned lending and insurance sales goals; complying with the bank’s Code of Business Conduct and Ethics and applicable laws; completing required training; and maintaining positive working relationships and a professional work environment. The work is conducted in a professional office environment and may require travel to branches and other locations.

Requirements

One to three years of similar or related experience.
A two-year college degree, specialized certification or licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program.
Good communication skills.
Ability to exercise diplomacy, tact, discretion, and confidentiality in personal interactions and conflict resolution.
Leadership, supervisory, and management skills.
10-key calculator, typewriter, and keyboard skills.
Ability to frequently move around inside the office to interact with associates or clients and access office machinery and file cabinets.
Ability to constantly operate a computer and other office productivity machinery.

Responsibilities

Assist customers and prospective customers with banking needs; answer questions about products and services and resolve issues within the role’s authority.
Open and close accounts; set up new accounts, certificates of deposit, and IRAs; assist with electronic funds transfers; and provide expertise on Internet banking products.
Refer issues beyond the role’s authority to a supervisor with recommendations, and direct customers to appropriate people or teams.
Perform teller duties as needed.
Assist with consumer loan applications, enter data into the loan system, and help with loan closings.
Maintain basic knowledge of consumer loan products and documents, consumer lending regulations, and bank lending policies; support Relationship Managers with loan processing and branch loan closings.
Identify cross-sell opportunities, sell appropriate services, and make referrals.
Perform miscellaneous administrative duties, including typing, filing, computer input, and answering the telephone.
Work in the Contact Center as needed.
Perform other duties as assigned.
Comply with the bank’s Code of Business Conduct and Ethics, maintain customer and sensitive-information confidentiality, and comply with the Bank Secrecy Act and other applicable laws and regulations.
Maintain knowledge of the bank’s and competitors’ financial services and meet assigned loan production and credit life and disability insurance sales goals.
Provide friendly, prompt, professional, and accurate service and support to customers.
Maintain punctuality, regular attendance, positive working relationships, and a professional work environment and appearance.
Complete required training and pursue additional training as needed.