Personal Banker I

Frost • Bastrop, TX

2d

About The Position

The Personal Banker I is often the first point of contact for customers and sets the standard for their banking experience. This role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. Personal bankers build trusted relationships with customers, provide advice and guidance on their financial journeys, and help resolve service and account maintenance needs. They use sound judgment and act with integrity, caring, and excellence to achieve positive outcomes for customers.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday through Friday, 8:00 a.m.–5:00 p.m., with rotating Saturdays, 8:30 a.m.–1:30 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account maintenance needs.
• Use good judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain appropriate cash on hand and prepare daily teller cash settlements and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as their point of contact.
• Provide advice and guidance to help customers along their financial journeys.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed