Personal Banker

NEWFIRST NATIONAL BANK•Rosenberg, TX

13d

About The Position

Under the direction of the Branch Service Supervisor and in compliance with established policies and procedures, the Personal Banker performs a variety of sales activities and customer services. The role includes opening and servicing deposit accounts, answering questions about bank products and services, and performing teller services as needed. The position is full-time, with a normal schedule of 8 am–5 pm Monday through Thursday and 8 am–5:30 pm Friday.

Requirements

High school diploma or GED.
One to three years of job-related experience in lobby services, new accounts, or another customer-related position.
Completion of a new accounts training program and a teller training program.
Excellent working knowledge of bank products and services.
Pleasant and friendly telephone demeanor and voice.
Ability to lift up to 25 pounds of coin as needed.

Nice To Haves

Previous sales or retail experience.

Responsibilities

Open new deposit accounts.
Service existing deposit accounts.
Answer customer inquiries.
Accept and process stop payments, address changes, wire transfer requests, debit card requests, and similar requests.
Order checks and deposit slips.
Close deposit accounts.
Perform teller functions, including opening or closing the teller line as needed.
Perform all paying and receiving teller functions.
Receive and process night deposit bags.
Assist in servicing existing and potential customers.
Help ensure corporate goals and objectives are met.
Develop new and existing customer relationships.
Stay knowledgeable about regulatory requirements and compliance issues relevant to the area of responsibility.
Follow the established training curriculum.
Cross-train in all customer service duties.