Personal Banker

PNC•Trenton, NJ

9d•$45,375 - $75,625•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Branch Banker position is based in the Downtown Trenton branch in Trenton, New Jersey. PNC is an in-office company. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and collaborates with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, provides a differentiated customer experience, and helps customers manage financial transactions using technology, tools, and resources. The banker also applies product and procedural knowledge to resolve customer problems, manages risk in accordance with policies and procedures, and participates in efficient, accurate branch operations. The position is incentive eligible, with payment based on company, business, and/or individual performance. Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is also subject to applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
This position is subject to FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position PNC solutions to meet their needs.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify appropriate solutions.
Build customer loyalty and grow share of wallet through a differentiated experience and lobby engagement.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.