Personal Banker

Commerce Bank•Saint Charles, MO

10d•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its St. Charles location. Personal Bankers serve as key ambassadors of the Commerce Bank brand, building lasting relationships with customers, coworkers, and other areas of the business. The role focuses on uncovering customers’ financial needs and recommending solutions to support their financial health. The position offers training, resources, career-development opportunities, and eligibility to earn additional compensation through a quarterly, performance-based incentive program. The schedule is Monday through Friday, 8:15 AM to 5:15 PM, and Saturday, 8:45 AM to 12:15 PM. The position may be filled as a Personal Banker I or Personal Banker II depending on experience and education. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize the report. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Must authorize an investigatory consumer report disclosing credit history if considered for the position.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and address their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services that fit their needs and help achieve individual and branch sales and service goals.
Educate customers about retail products and digital solutions that improve financial wellness and enhance the customer experience.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other Commerce Bank business areas.
Perform other duties as assigned.